Refund policy

North Tampa Collectibles Return and Refund Policy
Last Updated: September 4, 2026

North Tampa Collectibles, LLC, doing business as NT Collects ("NT Collects," "we," "us," or "our"), operates the online store at ntcollects.com. North Tampa Collectibles, LLC is the legal business entity; NT Collects is the trade name used for our customer-facing brand. northtampacollectibles.com is our full-name domain, and ntcollects.com is our shorter brand domain. Both domains identify the same business.

We value your trust and are committed to providing authentic, high-quality Pokémon cards and merchandise.

1. Eligible returns

We accept returns requested within 30 calendar days after delivery for products that are unopened, unused, unaltered, and in their original packaging with all original contents. Factory-sealed products must remain factory sealed. This includes eligible change-of-mind or buyer's-remorse returns. Items that have been opened, used, altered, customized, or returned without their original contents are not eligible for a general return.

2. Wrong item or transit damage

If we shipped the wrong product or the item arrived damaged in transit, contact us at shop@ntcollects.com within 7 calendar days of delivery. Include the order number and clear pictures of the item received, the shipping container, and the shipping label. Additional proof may be requested when reasonably necessary to evaluate the claim.

3. Return method and shipping cost

Approved general returns must be sent by mail using a trackable service, and the customer is responsible for the return shipping cost. We do not charge a restocking fee. For an approved wrong-item or transit-damage claim, NT Collects will provide and pay for the return label; no return-shipping cost will be deducted from the refund.

4. Refunds, exchanges, and store credit

After an approved return is received and inspected, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund. We do not offer exchanges or store credit.

5. Cancellations

Customers may request cancellation within 24 hours of placing an order. Orders that have already been processed or shipped cannot be canceled.

6. Contact us

For questions about this policy or an eligible return, contact us at shop@ntcollects.com; Voicemail: (813) 575-2524; Mailing Address: 26300 Wesley Chapel Blvd, Lutz, FL 33559-7208.

7. Policy updates

North Tampa Collectibles, LLC d/b/a NT Collects reserves the right to update this policy at any time. Please review it periodically to stay informed.